desalasworks presents:

a selection of works by steven de salas

Imperial College Service Desk

A web front end for existing Imperial College Service Desk software so that users can access the problem ticketing system and check status directly.

Designing the Landing Page

  • Contents of landing page are largely dictated by existing application
  • Marval API is used to link up with core CGI and database.
  • Users are able to create tickets or view existing requests.

Imperial College Service Desk

Template for Adding Incidents to the Database

  • Query information is largely based on existing database fields
  • Interaction via CGI into Marval Database
  • Once form completed, a new incident is flagged and forwarded to the Service Desk or the appropriate IT person.

Imperial College Service Desk - New Problem

Template for Viewing Current Incidents in the Database

  • Screen allows current users to read into existing Service Desk database.
  • Its possible to update current problems so as to notify relevant staff in charge of this problem.

Imperial College Service Desk - View Problem



  1. A Visitor says:

    03 Feb 2010 21:45:24 – I Like This!

  2. A Visitor says:

    01 Jun 2010 17:32:02 – I Like This!

  3. A Visitor says:

    03 Mar 2012 20:50:11 – I Like This!

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